Send personalised messages based on your users' demographic, geographic, and past behavioural data points. Enrich these messages with elements such as images, GIFs, videos, audio, PDF files, and QR codes to drive greater customer engagement via customer journeys
Optimise Your Customer Journeys
Now orchestrate customer journeys to deliver contextual messages on WhatsApp using intelligent routing logic. For instance, you can trigger an SMS in case of non-delivery of a WhatsApp message or send a multi-channel campaign in the case of urgent communication
Choose from Multiple Templates
Craft transactional messages and other recurring campaigns for WhatsApp on Smartech using a library of templates. This ensures that your content remains personalised to individual customers as well as brand-consistent, without wasting precious time
Adopt a Data-Driven Approach
Buddy Infotech seamless, data-rich dashboards allow you to gain real-time insights into the WhatsApp messages delivered and read across various customer journeys. Measure the effectiveness of your messages, experiment, and pivot to elevate customer engagement rates!